Shipping Policy

This Shipping Policy governs the shipment of products offered on the website https://vukore.com, operated by Vukore, with registered address at Cra 53 #107-08, and contact details vukoreenterprises@gmail.com and +57 315 4827753. By placing an order through our store, you agree to the terms outlined below.

1. Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

In case of stock shortages or issues during order preparation, the customer will be notified via the provided email address.

2. Shipping Methods, Zones and Delivery Times

We ship to the United States.

Available shipping methods:

Standard shipping: 8–15 business days.

Delivery times are estimates and may vary due to external factors (logistics operations, customs, weather conditions, or other circumstances beyond Vukore’s control).

3. Shipping Costs

Shipping costs are displayed and calculated at checkout before completing the purchase, depending on destination, weight/volume, and selected shipping method.

Free shipping.

4. Order Tracking

Once shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment.

If you do not receive this email after the maximum processing time has passed, please contact vukoreenterprises@gmail.com.

5. Deliveries and Addresses

It is the customer’s responsibility to provide a complete and accurate shipping address.

If an order is returned due to an incorrect/incomplete address or failed delivery, reshipment will be subject to payment of new shipping costs.

Once the order is in transit, the shipping address cannot be modified. For changes prior to dispatch, please contact vukoreenterprises@gmail.com as soon as possible.

6. International Shipping and Customs

Orders shipped outside the country of origin may be subject to customs duties, taxes, or import fees determined by the destination country’s customs authorities.

These charges, if applicable, are the responsibility of the customer and are not controlled by Vukore.

Customs procedures may add delays to the estimated delivery time.

7. Delayed, Lost or Damaged Shipments

If you notice an unusual delay or the tracking does not update within a reasonable timeframe, please contact us with your order number and tracking information so we can request an investigation with the carrier.

In case of confirmed loss by the shipping carrier, we will manage the claim and inform you of the next steps.

8. Delivery and Inspection

We recommend inspecting the package externally at the time of delivery.

If you notice visible damage or tampering, please note it on the carrier’s delivery receipt and document the issue with photos of the package and shipping label.

For damaged or defective items after delivery, please refer to our Returns and Refund Policy available at:
https://vukore.com/policies/refund-policy

9. Order Cancellation Before Shipping

You may request order cancellation before it is dispatched.

If the order has already been handed over to the carrier, you must wait to receive it and follow the procedure outlined in the Returns and Refund Policy:
https://vukore.com/policies/refund-policy

10. Changes to This Policy

Vukore reserves the right to modify this Shipping Policy at any time. Updates will take effect upon publication on https://vukore.com.

11. Contact

For any shipping-related inquiries:
vukoreenterprises@gmail.com | +57 315 4827753

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Effective date: 04/04/2026